Shipping policy

Processing time
Every Lola & Co order is packed by hand. We process orders within 1-3 business days. Orders placed on a weekend or holiday are processed the next business day. If you have added a personalized item, such as an initial or letter charm, please allow an extra day.

Shipping rates
Shipping is calculated at checkout and shown to you in full before you pay. There are no charges added after your order is placed.

Delivery times
We ship within the United States. Once your order leaves us, standard delivery usually takes 3-7 business days. Delivery times are estimates provided by the carrier and are not guaranteed.

Tracking
You will receive a confirmation email with tracking as soon as your order ships. If you have not received tracking within 5 business days of ordering, please contact us at stacey@shoplolaandco.com.

Shipping outside the United States
If you are ordering from outside the US, please email us before placing your order and we will let you know what we can do. Any customs duties or import taxes are the responsibility of the customer.

Wrong or incomplete addresses
Please double-check your shipping address at checkout. We are not able to reroute a package once it has shipped, and orders returned to us due to an incorrect address will need to be reshipped at the customer's expense.

Lost, delayed or damaged parcels
Once a parcel is with the carrier, delivery is out of our hands, but we will always help you chase it. If your order arrives damaged, or does not arrive at all, contact us at stacey@shoplolaandco.com or text 850-524-1519 and we will make it right.

Buying from us in person
We sell at local markets and events throughout the year. Anything bought in person is yours to take home the same day, and our return policy applies to those purchases too.